Gold Rose Membership Forever Rose

DeFaith Member Benefits

 1. Standard Members 

  • A.  If a Standard member finds their product is damaged, they can contact customer service within 30 days of receipt on the official website to request a free re-delivery.
  • B.  If a Standard member accidentally breaks the moon stand within 1 year of receiving their product, they can apply once for a free replacement. If they accidentally break the crystal stand, they can apply once for a $5 coupon code to purchase a replacement crystal stand.
  • C.  If a Standard member is not satisfied with the moon stand within 1 year of receiving their product, they can apply for a $3 coupon code to purchase a crystal stand. If they have purchased a crystal stand are not satisfied with it, they can apply for a $2 coupon code to purchase a moon stand.
  • D.  When registering, Standard members can choose to enjoy free anniversary reminders, gift recommendations, and other services.
  • E.  Standard members will enjoy a 5% discount storewide on DeFaith's official website.

 2. Premium Members 

  • A. Premium members can share their opinions and make product suggestions. If one is adopted by DeFaith, they will have the opportunity to receive various awards or bonuses. When important recommendations are adopted, they may even have a product named after them and share in the future profits of the product.
  • B. Premium members are eligible to participate in new product testing to provide feedback and suggestions.
  • C. Premium members will enjoy an 8% discount storewide on DeFaith's official website.

How can I become a DeFaith member?

1. Standard member: If you purchase the rose on defaith.com, you are standard member automatically. If you purchase the rose on amazon.com, please create an account at this page: http://www.defaith.com/customer/account/create/ , then send an email to service@defaith.com with your Amazon Order ID within 30 days of receiving their goods.

2. Premium Member: Standard members may log on to DeFaith's official website and offer suggestions for products or promotions. This will upgrade them to Premium members.

How can I check whether the product is authentic? 

1. Check the unique serial number on the package label. 

2. Enter the product serial number to immediately confirm the authenticity of the product.

3. Product Verification Page: www.defaith.com/c-verify.html