FAQ

Frequently Asked Questions

Below you will find a list of questions that we are commonly asked. If you do not see you care question or your questions isn't addressed, please feel free to email us for a quick reply. Thank you! Email: service@defaith.com.

Q: What are Gold-dipped roses?
A: Gold-dipped roses, or gold-trimmed roses, are real roses that are cut and preserved in a protective shell of gold to make them last a long time. These roses are often given as gifts on special occasions like Mother's Day, Valentine’s Day, wedding anniversaries, birthdays, and other celebrations and events. The idea behind gold-dipped roses is to preserve the elegance and beauty of a rose forever in a metal that is just as exquisite and valuable as the rose itself, and to make a permanent and lasting expression of the emotions expressed by the giving of roses.

Q: Are your Roses real?
A: Yes, is fact, all of our products begin as natural leaves, stems and flowers.

Q: How long do gold roses last?
A: The flower will not ever corrode and will last literally for thousands of years. The whole process comprises 60 steps and takes around three months per rose.

Q: What is the Forever Rose?
A: Forever roses are 100% natural flowers that can live forever (yes, seriously) when kept in its protective glass dome. ... That's right — the dome does more than just give the flower its "Beauty and the Beast" vibes. It actually keeps
the rose alive for years.

Q: Are the Roses fragile?
A: While anything can be broken, they are more durable than you might think. If you drop it on carpet, it probably won't break. If you drop it on tile, it may.

Q: How to Verity your roses?
A: To protect our customers' best interests and DeFaith as a quality brand, we have established this tool for our value customers to instantly verify whether the product is genuine from DeFaith or not. Please click: https://www.defaith.com/c-verify.html

Q: How to maintain the golden roses?
A: DeFaith gold-plated roses are made with real, natural rose flowers, so they do require certain maintenance measures.
Keep them in a cool place; avoid direct sunlight, damp environments, and breakages; and wipe any dust away with a cotton cloth.
You're also suggested place them in a glass cupboard or under a glass cover to avoid dust.

Q: What are your payment options?
A: Purchasing DeFaith Rose Gifts is simple! Our shopping cart simple to use, safe and secure! We accept payment via Paypal.

Q: How is your shipping & delivery?
A: DeFaith provides Free Shipping & Fast Delivery for all orders. We utilize the latest and most up-to-date technology in processing orders, to ensure the gift arrives on time and in perfect condition. More detail, please click: https://www.defaith.com/shipment/

Q: What is your return policy?
A: If you are in any way unhappy with the product you have received from DeFaith you may return it for a full refund within 30 days of the invoice date. More detail, please click: https://www.defaith.com/return-refund/

Q: What is your privacy policy?
A: We will not share your information with anyone at any time for any reason! We will not call you unless absolutely necessary to complete your order. More detail, please click: https://www.defaith.com/privacy-policy-cookie-restriction-mode

Q: Is your site secure?
A: This site is completely safe and secure with the latest SSL secure encryption technology.